Product · In-venue customer experience
MizaOS
Our own product, designed and built end to end by Miza: from the screen on the venue wall and the customer’s phone to the tools the team uses at the counter.
Read the case study MizaOSBaghdad · Iraq
Everyone Deserves a Better Experience.
At Miza, we design and build websites, business systems and digital experiences that help businesses give their customers a better experience.
Explore our workOur mission
Miza helps businesses grow and improves the experience they give their customers.
Chapter 02About Miza
Technology isn’t the destination. What matters is the experience we create with it: every interaction made easier, clearer and better.
Miza is a Baghdad team that sees technology from the business’s side: how it welcomes customers, how it serves them, and how they remember it once they leave. We start from the real need, then build what serves it.
Need before tools
Before any code, we understand what the business actually needs and what its customers go through.
Good for both sides
A good experience puts customers at ease, makes the team’s work lighter and gives owners a clearer picture.
Details are the work
Clarity, ease of use and properly crafted Arabic are not extras. They are the foundation of what we deliver.
Built to last
We design solutions that can be run and evolved as the business grows, not projects that end at handover.
Chapter 03What we create
Built around the people who use it.
Three areas we work in today, all driven by one question: how can the experience be better?
Website design and development
Websites built around the business, its identity and the experience of its visitors. We care about clear content, light pages, accessibility and well-crafted Arabic and English, so visitors find what they came for without effort.
- Clear identity
- Arabic and English
- Accessible
- Light and fast
Custom business systems
Systems shaped around how your team works, not the other way round. We sit with you to understand the daily workflow, then build practical tools for handling requests, customers and data that fit what you actually need.
- Built on your workflow
- Roles and permissions
- Organised data
- Room to grow
MizaOS
Miza’s platform for customer experience inside physical venues: interactive in-venue screens, a mobile web experience reached by QR, offers and loyalty, music interaction and a clearer view of customer activity.
- Venue screens
- Customer phones
- Offers and loyalty
- Music
The Miza approach
Understand
We start from the business itself: what it actually needs, what its customers go through, and what should become easier.
Create
We turn what we learned into a clear experience, then build it carefully, in Arabic and English.
Improve
After launch we follow how it is used, and keep improving it as the business grows.
Chapter 04A Miza product
MizaOS:the whole venue, one experience.
We designed MizaOS for places like lounges, cafés and gyms, where people, screens and phones share one room. The idea is simple: turn a visit into something customers take part in, and that owners can see clearly.
- Discover
The screen
The venue’s screens become a live surface that shows what is happening now and invites people in.
- Connect
The customer’s phone
Customers scan the code on the screen and land in the venue on their phone, with no app to install: what’s playing, the menu, offers and points, in Arabic first.
- Engage
Live experiences
Customers take part from their phones: they answer polls whose results appear live on the venue’s screen, request songs and use offers.
- Understand
The venue team
Tools for staff and a dashboard for the owner to manage what appears on screen and follow customer activity.
MizaOS is in active development, and the features available vary from venue to venue. Captured from a MizaOS demo environment; the figures shown are demo data.
Chapter 05Work
Selected work
Experiences we have designed and built for very different settings: venues where customers gather, and a hall where students explore their future.
Collaboration · Interactive event experience · 2026
BASYRO
BASYRO is an Iraqi initiative that helps high-school graduates discover engineering specialisations. Miza was the participant-experience partner for a two-day event, designing a digital journey that made the event a mirror for each student rather than a lecture.
Read the case study BASYROThe participant journey
Opening form
Each participant activates their account on their phone and answers a short opening form.
“Who are you?”
A prediction game comparing what students expect of themselves with how they actually answer.
Rating the specialisations
Rating forms and questions sent from phones and read aloud in the room.
Decision Challenge
A live, room-wide vote shown on the shared screen.
Personal profile
At the close, every participant receives a profile on their phone, built from their own reactions.
Chapter 06Events
Digital experiences for events people take part in.
From registration to the closing moment, we design and build what your event needs so attendees take part instead of only watching. We agree the idea and requirements with you, then build the right solution for it.
- Event microsites
- Participant registration
- Interactive activities
- Live displays
- Digital questionnaires
- Audience participation and voting
Let’s create a different experience for your event
Tell us about your event and we will contact you to arrange a consultation.
Chapter 07Contact
Let’s build a better experience.
Choose what you need, tell us enough to understand your idea, and we will get back to you.
Or reach us directly
- Phone
- 0771 324 5404
- 0771 336 8394